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Pledge Towards Quality

Quality Standards

The Prudence Quality System is comprised of several components. Each component and every employee work together to deliver on our Customer Service Pledge in every customer interaction. Our formula for Quality success begins with our employees embodying the Customer Service Pledge in all that they do to deliver our customers with an exceptional move from start to finish.

Quality Policy/Customer Service Pledge

Prudence pledges to deliver outstanding service, through our talented professionals, who are dedicated to delivering the highest level of quality service, safety, and customer satisfaction on every move; and is committed to providing an environment that fosters employee development and growth.

Each Prudence employee applies the Customer Focus Points to their job each day:

  • I will “WOW” customers with the quality of my service – every time.
  • I will value and nourish client relationships.
  • I will communicate pricing and service options simply and clearly.
  • I will invoice our customers in a timely and accurate manner.
  • I will operate at all times in a safe, healthy and professional manner.
  • I will continually learn, develop and improve my skills.
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Training

Whether a new or existing employee, every Prudence team member is provided with many training opportunity that allow everyone in the organization to provide the high quality service that we are known for within the moving and storage industry.